Collision Manager

About This Role

Manage the workflow and production workforce at an OEM-owned Collision repair center, ensuring quality, efficiency, and safety. Lead, coach, and develop a highly engaged team to achieve business goals and objectives within a dynamic environment.

Responsibilities

• Provide effective supervision and coaching to all site shifts to meet quality and facility goals
• Maintain shop records and inventories
• Manage the flow of work through the facility
• Act as the process leader for assigned site
• Define and improve work standards with input from technicians and the team
• Lead, coach, and develop a highly engaged team
• Ensure work standards are current and accurate
• Monitor employees to ensure they follow safety regulations and the collision center's safety program
• Work with employees to resolve technical and personnel issues
• Schedule staff to meet facility needs and allow for vacations and time off according to company policies
• Select team members and ensure they receive required training
• Hold regular one-on-one development meetings to support their professional growth and career advancement
• Monitor training needs for the team and individuals, and coordinate training with training team resources as needed
• Provide effective daily communication to align all team members on goals
• Share any issues that affect the facility or the overall organization
• Partner with the Regional Manager to scale and grow shop production to meet company targets
• Work collaboratively with key partners

Requirements

• 5+ years of experience leading a collision center, refurbishment center, service center, or similar
• Strong understanding of Collision shop business processes and operations
• Strong tactical problem solver
• Capable of multi-tasking
• Effectively leading a team to achieve business goals and objectives
• Ability to meet deadlines and be accountable for quality and quantity
• Able to manage multiple tasks with competing priorities
• Set and achieve goals
• Lead group root-cause problem-solving
• Develop quick countermeasures
• Able to interact effectively with customers as needed
• Excellent interpersonal and communication skills
• Experience with Microsoft Office
• Understanding of repair estimates

Qualifications

• 5+ years of experience leading a collision center, refurbishment center, service center, or similar; 5-10+ years of collision technical experience or aptitude preferred

Nice to Have

• 5-10+ years of collision technical experience or aptitude

Skills

* Required skills

Benefits