Collections Coordinator

About This Role

This role manages outstanding accounts receivable for a law firm, serving as a key partner to attorneys and leadership. It involves proactive follow-up, issue resolution, and improving overall cash flow and collection performance.

Responsibilities

• Serve as a point of contact for collections matters, providing excellent client service to internal and external clients
• Proactively review aging reports to identify past-due accounts and independently manage outreach to clients and insurance carriers
• Partner closely with attorneys to develop and execute effective collection strategies and expedite payment resolution
• Manage complex, high-risk, or escalated collection matters, exercising discretion and professionalism
• Take appropriate actions to encourage timely payment while maintaining positive client relationships
• Keep the Billing & Collections Manager informed of significant, complex, or sensitive collection issues and trends
• Perform account reconciliations and resolve billing, payment, and application discrepancies
• Work closely with Billing to ensure invoices are rendered accurately and in compliance with client and carrier requirements
• Monitor invoice status and payment activity through e-billing and e-vendor portals
• Accurately document collection activity, communications, and follow-up actions in the collections system

Requirements

• Minimum of 3+ years of law firm or professional services collections experience
• Demonstrated experience handling complex or high-value accounts receivable
• Strong working knowledge of Microsoft Word, Outlook, Excel, Teams, and Windows-based environments
• Excellent written and verbal communication skills
• Strong organizational skills, attention to detail, and ability to manage multiple priorities independently
• Collaborative, solution-oriented mindset with a strong client service approach

Qualifications

• Bachelor’s degree in Business Administration, Accounting, Management, or a related field preferred
• Minimum of 3+ years of law firm or professional services collections experience strongly preferred. Demonstrated experience handling complex or high-value accounts receivable.

Nice to Have

• Bachelor’s degree in Business Administration, Accounting, Management, or a related field
• Experience with Aderant and e-billing platforms

Skills

* Required skills

Benefits