Clinic/Practice Assistant, Urology

About This Role

Support efficient clinical service and practice operations in a Urology department by performing administrative and clinical functions, assisting patients, and managing clerical tasks.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office
• Make patient appointments and maintain appointment records
• Greet and assist patients
• Answer telephones, assist callers with routine inquiries, and schedule appointments
• File materials in patient folders, and print appointment schedules
• Process patient billing forms and scan documents to patient medical record/LMR
• Call for patient medical records and laboratory test results
• Open and distribute mail or faxes
• Type forms, records, schedules, memos, etc., as directed
• May be required to accept co-payments
• Handle, screen and/or take messages related to prior authorizations, referrals, and verify registrations for accuracy
• Monitor patients in waiting room and respond to any needs for information
• Assist in patient flow processes

Requirements

• High School Diploma or Equivalent
• 0-1 year healthcare office experience
• Basic proficiency with all Office Suite
• Knowledge of office operations and standards
• Ability to use phone system and manage non-routine phone calls
• Ability to communicate effectively in writing and verbally
• Ability to understand written sentences and paragraphs in work-related documents
• Ability to manage one's own time and the time of others
• Well organized and good time management skills

Qualifications

• High School Diploma or Equivalent
• 0-1 year healthcare office experience

Nice to Have

• Experience working in a community-based medical practice

Skills

* Required skills