Clinic/Practice Assistant II

About This Role

This role supports clinical service and practice operations by performing administrative and clinical functions within the Department of Neurology. It involves direct patient interaction, appointment management, and clerical tasks to ensure efficiency.

Responsibilities

• Perform routine administrative and clerical duties relating to clinical service or physician practice office
• Make patient appointments and maintain appointment records
• Greet and assist patients
• Answer telephones, assist callers with routine inquiries, and schedule appointments
• File materials in patient folders and print appointment schedules
• Process patient billing forms and scan documents to patient medical record/LMR
• Call for patient medical records and laboratory test results
• Handle, screen, and take messages related to prior authorizations, provider questions, prescription refills, and test results
• Act as "Super User" for scheduling, registration, and billing systems, providing assistance and training
• Perform more complex or specialized functions like surgical scheduling and schedule blocking at an advanced competency level

Requirements

• High school diploma or GED
• 2-3 years of office experience
• Proficiency with all Office Suite
• Knowledge of office operations and standards
• Understanding of office procedures including filing, copying, scanning, printing and faxing
• Ability to use phone system and manage non-routine phone calls and solve routine issues
• Ability to communicate effectively in writing and verbally
• Ability to manage own time and time of others
• Well-organized and good time management skills

Qualifications

• High school diploma or GED required
• 2-3 years of office experience required

Skills

* Required skills