Clinic/Practice Assistant II

About This Role

This role involves performing essential administrative and clinical duties to ensure the efficient operation of a clinical service or physician practice. The assistant will handle patient appointments, inquiries, billing, and support various office procedures under general supervision.

Responsibilities

• Perform routine administrative and clerical duties related to clinical service or physician practice operations
• Make and maintain patient appointments
• Greet and assist patients
• Answer telephones, assist with inquiries, and schedule appointments
• File materials in patient folders and print appointment schedules
• Process patient billing forms and scan documents to patient medical records (LMR)
• Call for patient medical records and laboratory test results
• Open and distribute unit mail or faxes
• Type forms, records, schedules, and memos as directed
• Handle, screen, and take messages regarding prior authorizations, provider questions, prescription refills, and test results
• Act as "Super User" for scheduling, registration, and billing systems, providing assistance and training
• Perform complex or specialized functions such as surgical scheduling or schedule blocking at an advanced competency level

Requirements

• High School Diploma or Equivalent
• 2-3 years of office experience
• Proficiency with all Office Suite
• Knowledge of office operations and standards
• Understanding of office procedures including filing, copying, scanning, printing and faxing
• Ability to use phone system and manage non-routine phone calls
• Effective written and verbal communication skills
• Ability to understand written documents and compose/edit emails, memos, and letters
• Ability to take complete and accurate messages
• Strong time management and organizational skills

Qualifications

• High School Diploma or Equivalent
• 2-3 years of office experience required

Skills

* Required skills

Benefits