Clinical Laboratory Manager - Pre and Post Analytics

About This Role

This role manages the 24/7 administrative and technical operations of Central Processing and Reference Laboratory Sendouts, ensuring compliance with regulations and optimizing workflow and productivity. The manager will lead a team, oversee HR processes, and contribute to strategic initiatives for a leading healthcare organization.

Responsibilities

• Direct administrative, financial, and technical activities in Central Processing and Sendouts lab across all shifts.
• Oversee and direct staff work in reference lab testing and resulting, and manage a Core Lab customer service center.
• Manage salary and non-salary expenses, including monitoring, variance analysis, OT analysis, and expense reduction initiatives.
• Create and monitor systems/processes to ensure pre-analytic specimen integrity and monitor workflow/productivity metrics.
• Ensure appropriate staffing, orientation, training, competency assessment, and in-service education of staff.
• Oversee HR related processes such as hiring, corrective action, and performance evaluations.
• Respond to and investigate safety reports, tracking issues and creating systems for correction.
• Develop, implement, monitor, and maintain systems to ensure confidentiality and integrity of patient records.
• Manage workflow and workload to meet lab and department service goals, defining service levels and responding to customer service issues.
• Develop, review, and update standard operating procedures annually.
• Ensure all required records and reports are prepared and utilized, and compile/analyze statistics for planning and evaluation.
• Develop, implement, and monitor quality assurance programs in Central Processing.
• Coordinate new employee orientation and training for new systems/technology, ensuring compliance and competency.
• Build and maintain working relationships with lab, clinical, and physician staff to facilitate positive morale and productivity.
• Participate in strategic process and systems improvement initiatives supporting patient satisfaction, quality, and regulatory compliance.
• Work with Pathology IT to assist with ongoing review and management of LIS and HIS matters.
• May function as a Safety Officer.

Requirements

• Bachelor's Degree Laboratory Sciences
• ASCP Certified Medical Technologist
• 5 or more years general laboratory work experience
• 3 years in a supervisory/management role in a clinical laboratory operation
• Detailed knowledge of all regulatory requirements including FACT, Joint Commission and CLIA.
• Expert knowledge of laboratory health and safety protocols.
• Effective written and verbal communication skills.
• Strong knowledge of personnel and employment practices.
• Ability to effectively manage staffing levels and workloads.
• Ability to effectively interview and train new employees.

Qualifications

• Bachelor's Degree Laboratory Sciences
• 5 or more years general laboratory work experience, with a minimum of 3 years in a supervisory/management role in a clinical laboratory operation.

Benefits

Certifications