Clinical Concierge - Medical Assistant

About This Role

This role serves as the initial point of contact for patients, playing a crucial part in delivering a smooth and high-quality patient experience within Lehigh Valley Health Network. It involves a combination of administrative, clerical, and clinical tasks to improve workflow efficiency, optimize patient care, and provide direct clinical support.

Responsibilities

• Behave in a professional and empathetic manner to build trust and relationships with consumers and guests
• Coordinate and perform patient check-in/check-out, ensuring accurate registration and information collection
• Verify insurance eligibility, collect payments, and process referrals
• Schedule appointments while optimizing clinic workflow
• Handle patient inquiries and maintain accurate electronic medical records (EMR)
• Maintain all required logs including quality control logs and stat cart checks
• Measure and collect patient data including temperature, pulse, oxygenation saturation, respirations, blood pressure, height, weight, length, and head circumference
• Assist providers with the collection of patient information including reason for visit, chief complaint, health history, allergies and current medications
• Complete patient rooming process and implement standard operating procedures to expedite care and provide patient comfort
• Prepare and maintain exam rooms, ensuring proper sanitation and supply stocking
• Collect and prepare lab specimens and complete necessary requisitions
• Administer medications and vaccinations per provider orders and established protocols within scope of practice
• Support patient procedures and assist with medical examinations
• Complete follow-up phone calls to all patients within two to three days post discharge

Requirements

• Specialized Diploma as a Medical Assistant or completion of LVPG Medical Assistant Trainee course
• Strong multitasking, organizational, and problem-solving skills
• Proficiency in EMR systems, word processing, and Excel
• Ability to adapt to changing priorities while maintaining efficiency in a fast-paced healthcare environment
• Excellent communication and interpersonal skills, demonstrating empathy and professionalism
• Exceptional customer service and phone etiquette
• Knowledge of clinical workflows, medical terminology, and basic patient care practices
• BLS - Basic Life Support - American Heart Association within 30 days

Qualifications

• Specialized Diploma as a Medical Assistant or completion of LVPG Medical Assistant Trainee course

Nice to Have

• Associate’s Degree from a Medical Assistant Program
• 1 year customer service experience in a healthcare setting
• CCMA - Certified Clinical Medical Assistant - National Healthcareer Association Upon Hire
• CMA - Certified Medical Assistant - American Association of Medical Assistants Upon Hire
• CMAC - Clinical Medical Assistant Certification - American Medical Certification Association Upon Hire
• MAC - Medical Assistant Certification - American Medical Certification Association Upon Hire
• NCMA - National Certified Medical Assistant - National Center for Competency Testing Upon Hire
• NRCMA - National Registered Certified Medical Assistant - National Association for Health Professionals Upon Hire
• RMA - Registered Medical Assistant - American Medical Technologists Upon Hire

Skills

* Required skills