Clinic Float Registrar

About This Role

This role involves greeting patients, managing appointments, and handling the check-in and admission process for a clinic. It requires accurate data collection, insurance verification, and processing point-of-service collections while maintaining patient confidentiality.

Responsibilities

• Greet patients and guests courteously via telephone or in person
• Initiate scheduling appointments or completing the check-in/admission process
• Obtain and verify accurate identification and demographical data for patient medical records
• Perform point-of-service collections and manage patient registration and admission
• Verify insurance via electronic verification, telephone, or web application
• Balance cash drawer daily and prepare deposit slips
• Demonstrate respect and cooperation with staff members
• Adapt behavior to specific patient populations and communicate effectively
• Ensure all required forms are completed and other paperwork/documents are gathered and accurate
• Perform financial analysis of each case and inform patients of financial responsibility

Requirements

• High school diploma or equivalent
• Minimum of 1 year of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service-related environment
• Computer skills and dexterity for data entry and retrieval
• Effective verbal and written communication skills
• Proficiency with Windows-style applications and various software
• Strong interpersonal skills
• Clerical skills and technical knowledge of healthcare insurance benefits
• Current knowledge of Federal, State and Local billing regulations
• Ability to solve practical and high-stress situations professionally
• Good organizational, time management, and conflict resolution skills

Qualifications

• High school diploma or equivalent
• Minimum of 1 year of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service-related environment

Nice to Have

• Associate’s Degree
• Certification in Healthcare Access Manager (CHAM)
• Certification in Healthcare Access Associate (CHAA)
• Certification as a Medical Assistant (or other medical specialty-based certification)

Skills

* Required skills