Client Support Coordinator

About This Role

Serve as a Client Support Coordinator to advocate for clients in a modern behavioral health practice, managing daily correspondence, answering questions, and educating them on available services. This role is a crucial connection point for clients, ensuring they are informed and set up for successful care.

Responsibilities

• Manage and respond to client communications across various platforms (phone, email, chat) in a timely, warm, and efficient manner
• Escalate potential issues from client interactions as needed
• Educate clients about the organization's services
• Assist with onboarding new clients, including paperwork and billing information collection
• Collaborate with colleagues to streamline processes and meet service standards
• Embody the organization's mission to deliver extraordinary care in every interaction
• Accurately document client interactions in systems and escalate issues as needed
• Learn and follow protocols for client intake, scheduling, and general support
• Support team projects and administrative tasks as assigned

Requirements

• Minimum 1 year experience in a high touch customer service role
• Minimum 2 years experience in an administrative role
• Strong attention to detail in a fast-paced environment
• Excellent written and verbal communication skills
• Track record of identifying and implementing process improvements
• High comfort level multitasking between software systems
• Openness to performing tasks outside of defined role with eagerness to learn and grow
• Ability to handle sticky or sensitive situations with discretion and care

Qualifications

• Minimum 1 year experience in a high touch customer service role and minimum 2 years experience in an administrative role.

Nice to Have

• Product management skills

Benefits