Client Service Director

About This Role

Lead a team in delivering high-quality client service, manage team development and performance, and resolve complex client issues. Implement solutions to improve service and support sales initiatives, fostering a culture of growth and excellence.

Responsibilities

• Lead a team to deliver high-quality service aligning with operational standards
• Manage and develop your team, helping them grow while ensuring productivity and performance goals are met
• Tackle complex client issues, conduct root-cause analyses, and implement lasting solutions
• Collaborate across teams to drive service improvements and support key sales initiatives
• Foster a culture of growth and excellence

Requirements

• Bachelor's degree with 6+ years of client service or claims management experience, or a high school diploma/GED with 11+ years of relevant experience
• At least 4 years of supervisory experience
• Life and Health Insurance License
• Experience leading and developing teams, ideally in a matrix or shared services environment
• Ability to adapt to shifting priorities and collaborate across teams
• Strong interpersonal and planning skills

Qualifications

• Bachelor's degree or High School diploma/GED
• 6+ years of client service or claims management experience, with at least 4 years of supervisory experience

Nice to Have

• Demonstrates a breadth and depth of operational service delivery management expertise focused on service quality, people, process and technology
• Prior experience designing and implementing
• Significant experience leading and managing teams (preferably in a matrix environment) with an operational service delivery or shared services environment

Benefits