Chief of Staff

About This Role

This Chief of Staff role will lead operational rhythms and client-facing delivery, especially for modern AI solutions, acting as a force-multiplier to the executive team. The role focuses on aligning priorities, running cross-functional projects, and ensuring crisp execution from intake to impact.

Responsibilities

• Partner with the Managing Director of AI and executive team to translate priorities into sequenced plans, resourcing, and measurable outcomes
• Maintain focus and accountability on near-term deliverables and long-term goals; surface risks and options early
• Own end-to-end delivery on multiple client engagements involving AI-enabled solutions
• Run discovery to surface use cases, success metrics, risks, and change-management needs; translate findings into scopes, timelines, and clear acceptance criteria
• Coordinate solution build-outs with internal teammates and external partners
• Set lightweight evaluation routines (accuracy, latency, cost), prompt/playbook management, basic safety/guardrail checks, and UAT plans
• Track time against SOWs, flag changes early, manage subcontractors, and ensure on-budget delivery with clear documentation
• Design and continuously improve the operating system for work
• Manage staffing assignments and subcontractor contributions across concurrent workstreams
• Prepare agendas, briefings, and executive-ready presentations; synthesize complex information into actionable insights

Requirements

• 5+ years in operations, client services, program/project management, or strategic support roles with direct ownership of client-facing delivery
• Demonstrated success leading multi-stakeholder projects end-to-end (scope, timelines, budgets, risk, and change management)
• AI fluency: understands common LLM-enabled use cases; can shape prompts/playbooks, evaluate quality at a basic level, and choose appropriate off-the-shelf tools or vendors
• High proficiency with Google Workspace, Asana/Notion, Slack, and comfort with modern web and content tools
• Experience preparing polished executive documents and presentations
• Commitment to ethical practices and responsible AI

Qualifications

• Bachelor’s degree or equivalent experience
• 5+ years in operations, client services, program/project management, or strategic support roles with direct ownership of client-facing delivery.

Nice to Have

• Familiarity with no/low-code automation (e.g., Zapier/Make)
• Knowledge bases
• Responsible AI considerations (privacy, data handling, consent)

Skills

* Required skills