Centralized Scheduler

About This Role

This role is responsible for scheduling, cancelling, rescheduling, and registering outpatient visits and procedures for multiple ambulatory clinics within WVU Medicine. It involves collecting necessary information for schedule and registration, and ensuring accurate patient records and payments.

Responsibilities

• Schedule, cancel, reschedule, and register outpatient visits and procedures for multiple ambulatory clinics
• Collect all necessary information for scheduling and registration preparation
• Check in and check out patients according to guidelines, prioritizing patient needs
• Obtain and verify patient guarantor information annually to ensure up-to-date records
• Generate referrals or authorizations if needed
• Assure all follow-up appointments and testing are coordinated upon patient check-out
• Identify and communicate needs for scheduling modifications and development
• Notify appropriate personnel of any scheduling changes due to patient cancellations in a timely manner
• Receive and respond to patient and staff needs and complaints appropriately, involving supervisors and patient representatives as needed
• Consult with referring physician's office to ensure and obtain written/electronic orders, verifying their completeness
• Collect all time of service and copayments from patients during check-in or check-out
• Reconcile cash drawer and its contents at the end of the day, reporting discrepancies to a Supervisor or Manager
• Collect all signatures on waivers for managed care at the point of check-in
• Complete Workques and daily tasks for the scheduling area in a timely fashion
• Respond to all patient communication in a timely manner

Requirements

• High School diploma or equivalent
• State criminal background check and Federal (if applicable) clearance

Qualifications

• High School diploma or equivalent