Casual Dispatcher

About This Role

This Casual Dispatcher position serves as the initial point of contact for emergency responses and provides community service as the college's operator. The role involves managing emergency lines, monitoring alarms, and providing administrative support within a college campus setting.

Responsibilities

• Answer multiple emergency, business, and operator lines, collecting and disseminating information to appropriate entities
• Utilize National Crime Information Center and Criminal Justice Information System for information requests from officers
• Monitor fire, intrusion, panic, and other alarms, as well as campus cameras
• Activate the college's emergency mass notification system as directed by an officer
• Provide emergency instructions and support to the community
• Record details in the Automated Record Management System (ARMS) database
• Answer the Amherst College external published general phone line and direct callers
• Utilize Event Management System (EMS) for room reservations and function schedules
• Verify prescheduled use of Pool Vehicles and driver credentials
• Assist authorized contractors and staff with keys and manage access control through the One Card system
• Issue parking permits to students, faculty, staff, contractors, and visitors

Requirements

• Related experience in law enforcement, security, or dispatching
• Proficient in Microsoft Office and ability to learn new software programs
• Attention to detail
• Strong problem-solving and time management skills
• Ability to multitask
• Demonstrated interpersonal, written, and verbal communication skills
• Ability to exercise diplomacy and function efficiently under extreme conditions
• Sensitivity to issues of confidentiality
• Successful completion of required reference and background checks

Qualifications

• Related experience in law enforcement, security, or dispatching

Skills

* Required skills