Casino Cage Shift Supervisor

About This Role

Supervise casino cage operations, ensuring accurate and compliant financial transactions while providing exceptional guest service and maintaining regulatory alignment. Lead a team of cage cashiers, balance banks, and manage staffing to create a seamless experience for guests and team members.

Responsibilities

• Oversee daily cage operations by monitoring quality standards, delegating tasks, running shift reports, verifying and approving transactions in accordance with internal control standards
• Ensure consistent delivery of exceptional guest service, resolve guest complaints, supervise and support programs such as MGM Rewards, MyVegas, and the MGM Rewards Mastercard and assist with MGM Rewards member requests and disputes professionally and promptly
• Assist the Casino Cage Manager in balancing the banks at the end of each shift according to departmental variance policies and ensure that all reports and forms comply with Title 31 regulations
• Issue FREEPLAY, complimentary play coupons, and adjust tier credits for guests as requested, in accordance with company policies and procedures
• Collaborate with workforce management and the Casino Cage Manager to coordinate work schedules, handle vacation requests, and maintain attendance records to ensure adequate staffing levels
• Promote a positive, inclusive work environment that values guest service, and ensure training and succession planning align with the company’s commitment to diversity

Requirements

• Must be 21 years of age or older
• High School Diploma or GED
• 2+ years of prior relevant experience in cash handling or customer service
• Prior experience as a cage cashier

Qualifications

• High School Diploma or GED
• 2+ years of prior relevant experience in cash handling or customer service

Benefits