Assistant Mutuel Manager

About This Role

Support the Money Room and Mutuel Department operations, engage with clerks, guests, and senior management, and manage program sales.

Responsibilities

• Responsible for initial screening, hiring, onboarding, and ongoing training and coaching of mutuel and/or program staff.
• Oversee scheduling, counseling, and discipline of employees.
• Serve as manager on duty during simulcasting days, supervising mutuel teller staff while ensuring the satisfaction of team members and guests.
• Supervise the daily operations of the money room and mutuel/and or program department, making appropriate operational decisions in the absence of the Mutuel Manager.
• Assist in determining daily shift schedules and make adjustments as needed based on business demands.
• Review team productivity on daily tasks, including total transactions and over/shorts; provide coaching and training to ensure compliance with all department policies.
• Set post times to ensure maximum wagering between multiple tracks.
• Accurately complete daily paperwork and reports for both the Mutuel and Money Room departments.
• Report and resolve equipment malfunctions, such as Tote, TV, and Self-Serve machines.
• Assist in maintaining and balancing safes in the Money Room.
• Create, produce, and sell daily programs for live racing and simulcast tracks

Requirements

• 2+ years of prior relevant experience
• Ability to work varied shifts, including evenings, weekends, and holidays

Qualifications

• High School diploma, GED, or equivalent
• 2+ years of prior relevant experience required; 3+ years of prior experience in a pari-mutuel department or equivalent is preferred.

Nice to Have

• 3+ years of prior experience in a pari-mutuel department or equivalent