Call Center Representative

About This Role

As a Call Center Representative, you will be the primary point of contact for customers, providing exceptional service by handling inquiries, resolving complaints, and processing orders via phone, email, or chat.

Responsibilities

• Answer incoming calls and respond to customer inquiries efficiently and professionally
• Provide accurate information regarding products, services, and policies
• Handle and resolve customer complaints calmly and professionally
• Assist with order placement, cancellations, returns, and other customer requests
• Escalate unresolved issues to the appropriate department or supervisor
• Document customer interactions, transactions, and follow-up actions
• Maintain a high level of customer satisfaction by providing timely responses and support
• Meet or exceed performance metrics, such as call handling time and customer satisfaction scores
• Stay updated on product and service knowledge to offer the best solutions to customers

Requirements

• High school diploma or equivalent
• Proven customer service experience, preferably in a call center environment
• Strong communication skills, both verbal and written
• Proficiency in using call center software and CRM systems
• Ability to multitask and handle high call volumes efficiently
• Problem-solving skills and attention to detail
• Patience and the ability to remain calm under pressure
• Flexibility to work shifts, including evenings, weekends, and holidays, as needed

Qualifications

• High school diploma or equivalent
• Proven customer service experience, preferably in a call center environment

Nice to Have

• Bilingual abilities (if applicable to the customer base)
• Experience with specific CRM or telephony systems
• Prior experience in the same industry (e.g., tech support, healthcare, retail)

Skills

* Required skills