Call Center Representative
Posted 1 month ago Expired
This job has expired
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Upload Your ResumeAbout This Role
This role involves handling inbound calls from clients, documenting inquiries, and coordinating with internal teams to resolve technology service-related issues, ensuring accurate and timely assistance.
Responsibilities
- Answer inbound calls from clients in a professional and courteous manner
- Document call details, service requests, and client concerns in internal systems
- Route technical or project-related issues to the appropriate internal teams
- Follow established call-handling guidelines and service standards
- Maintain organized call logs and assist with basic reporting tasks
- Support continuous improvement of customer service processes
Requirements
- High school diploma or equivalent
- Strong verbal communication and active listening skills
- Ability to multitask and work in a structured, professional environment
- Basic computer proficiency
- Reliable, punctual, and detail-oriented
Qualifications
- High school diploma or equivalent
Nice to Have
- Experience with CRM or ticketing systems
Skills
* Required skills
Benefits
About Modalways
Modalways is seeking a professional and customer-focused Call Center Representative to handle inbound client calls and provide support related to our technology services.