Call Center Representative

About This Role

This role involves handling inbound calls from clients, documenting inquiries, and coordinating with internal teams to resolve technology service-related issues, ensuring accurate and timely assistance.

Responsibilities

• Answer inbound calls from clients in a professional and courteous manner
• Document call details, service requests, and client concerns in internal systems
• Route technical or project-related issues to the appropriate internal teams
• Follow established call-handling guidelines and service standards
• Maintain organized call logs and assist with basic reporting tasks
• Support continuous improvement of customer service processes

Requirements

• High school diploma or equivalent
• Strong verbal communication and active listening skills
• Ability to multitask and work in a structured, professional environment
• Basic computer proficiency
• Reliable, punctual, and detail-oriented

Qualifications

• High school diploma or equivalent

Nice to Have

• Experience with CRM or ticketing systems

Skills

* Required skills

Benefits