Business Support Analyst 3 (Instructional Designer)

About This Role

Design and develop a variety of instructional and training materials for the Georgia Department of Human Services, focusing on e-learning and computer-based learning solutions for the Division of Child Support Services. This role involves managing stakeholder relationships and applying instructional design expertise to create engaging learning experiences.

Responsibilities

• Design and develop a variety of instructional and training materials, primarily e-learning/computer-based learning to an LMS
• Manage stakeholder relationships regarding instructional design needs, combining expertise in instructional design and technology
• Develop and design curriculum with focus on consistency, clarity, grammar, delivery medium, and evaluation
• Analyze, design, develop, and/or update on-demand courses and curricula using eLearning authoring software
• Manage the training lifecycle (analysis, inception, completion, delivery, evaluation) using ADDIE and/or Agile methodologies
• Design and deliver training as assigned by the Training Manager
• Create learning objectives, design documents, storyboards, scripts, and other learning deliverables
• Create and maintain instructional material templates, ensuring consistency across learning deliverables
• Edit instructional and supporting materials for grammar, clarity, consistency, and accuracy of content
• Coordinate, publish, and maintain training courses for Learning Management Systems (LMS) and/or other content management systems

Requirements

• Effective needs analysis, project management, and materials development skills
• Ability to succeed in a fast-paced environment with strong leadership, analytical, and communication skills
• Demonstrated knowledge of adult learning theory and instructional design
• Proficient in proofreading and editing
• Experience mentoring, coaching, and instructing adult learners
• Experience in design, layout, and presentation techniques
• Strong proficiency in Adobe Suite and/or standard corporate software applications
• Intermediate to advanced proficiency in MS Office suite
• Experience working with Office 365 tools, including SharePoint Online, OneDrive, Team

Qualifications

• Associate degree in Communications, English, or Public Relations from an accredited college or university
• 3 years of experience related to the area of assignment, or 1 year at the Business Support Analyst 2 level

Nice to Have

• Bachelor’s degree in Instructional Design, Technology, Business, Education, or a related field
• 3 years of experience in eLearning solutions, curriculum design, and/or on-demand courses
• Demonstrated experience in developing creative, innovative, and engaging eLearning materials

Skills

* Required skills

Benefits