Adult Protective Services Case Manager 2 (Investigator)

About This Role

The Adult Protective Services Case Manager 2 (Investigator) provides personal support services and crisis intervention to clients, and may serve as a case manager. This role involves evaluating, investigating, and resolving complaints, and acting as a liaison between clients and service providers. This position is assigned to the Gordon County office but will primarily serve customers in Whitfield County, Georgia.

Responsibilities

• Perform initial investigations of protective service reports for cases meeting Adult Protective Services (APS) criteria and determine appropriateness of intervention within a standard of promptness.
• Evaluate the level of risk to clients and take appropriate action to ensure safety.
• Provide follow-up, consultations and other applicable resources to stabilize situations to prevent further recurrence of Abuse/Neglect/Exploitation.
• Initiate the legal process for guardianship as a last resort for the protection of incapacitated adults.
• Maintain required documentation and complete reports within standards of promptness.
• Maintain knowledge of current policies, laws, trends and developments in the field by attending training sessions and meetings.

Requirements

• Bachelor's Degree in a related field or 1 year experience as Adult Protective Services Case Manager 1
• Customer service experience
• Proficiency in Microsoft Office

Qualifications

• Bachelor's Degree in a related field from an accredited college or university
• One (1) year of experience at the lower level Adult Protective Services Case Manager 1 or position equivalent.

Nice to Have

• Experience working with specific client populations (family violence, crisis intervention, substance abuse, elderly or disabled)
• Bachelor’s degree in a Human Services program
• Valid driver’s license and consistent access to a vehicle for work-related activities

Skills

* Required skills

Benefits