Branch Manager

About This Role

Lead, manage, and develop a diverse team in a branch setting, driving customer engagement, business growth, and operational excellence while ensuring compliance with regulations and managing branch resources.

Responsibilities

• Coach, develop, and build a high-performing team to execute business strategies, achieve results, and drive business growth.
• Coach bankers to engage customers, understand needs, and proactively build relationships to help customers succeed financially.
• Resolve low to moderately complex issues related to customer experience, employee experience, risk, and business growth to meet Branch Network objectives.
• Identify opportunities to make banking easier for customers through education and demonstration of digital options.
• Lead the branch while engaging stakeholders, peers, and internal partners to collaborate and build strong partnerships for a customer-centric experience.
• Mentor and guide talent development of direct reports and assist in hiring talent.
• Meet Loan Originator requirements under Regulation Z (LO) as outlined in job expectations.

Requirements

• 4+ years of banking, financial services, or Branch Network experience, or equivalent
• 2+ years of leadership experience
• Ability to work a schedule that may include most Saturdays
• SAFE registration at the time of employment

Qualifications

• 4+ years of banking, financial services, or Branch Network experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice to Have

• Management experience including hiring, coaching, and developing direct reports
• Ability to build and inspire a team where adaptability, collaboration, and accountability to performance are critical to success
• Ability to analyze performance, understand strengths and opportunities, and execute a plan that empowers employees to achieve business objectives
• Exercise independent judgement and critical thinking skills to manage time, prioritize, and delegate tasks in a complex, fast-paced environment
• Experience and knowledge in coaching across customer segments, including affluent, high net worth, and small business
• Experience building and maintaining effective relationships with customers, internal partners and within the community
• Extensive experience in asking questions and identifying complex financial needs in order to provide relevant options to customers
• Ability to lead a team to influence, educate, and connect customers to technology and share the value of digital banking
• Knowledge and understanding of banking industry laws and regulations, compliance controls, risk management and loss prevention
• Ability to interact with integrity and professionalism with customers and employees

Benefits