Branch Manager

About This Role

Lead, manage, and develop a diverse team in a branch network, focusing on customer engagement, business growth, and operational excellence while ensuring compliance with regulations.

Responsibilities

• Coach, develop, and build a high-performing team to execute business strategies and achieve results
• Resolve low to moderately complex issues regarding customer and employee experience, risk, and business growth
• Identify opportunities for making banking easier for customers through digital options
• Lead the branch by collaborating with stakeholders and partners to deliver a customer-centric experience
• Mentor and guide talent development of direct reports and assist in hiring talent
• Comply with S.A.F.E. Mortgage Licensing Act requirements for dwelling secured transactions

Requirements

• 4+ years of banking, financial services, or Branch Network experience
• 2+ years of leadership experience

Qualifications

• 4+ years of banking, financial services, or Branch Network experience

Nice to Have

• Management experience including hiring, coaching, and developing direct reports
• Ability to build and inspire a team
• Ability to analyze performance and create action plans
• Experience and knowledge in coaching across customer segments
• Experience building and maintaining effective relationships
• Extensive experience in asking questions and identifying complex financial needs
• Ability to lead a team to influence, educate, and connect customers to technology
• Knowledge and understanding of banking industry laws and regulations, compliance controls, risk management and loss prevention