Branch Manager

About This Role

Lead, manage, and develop a diverse team within a Wells Fargo branch, fostering engagement and accountability for business outcomes. Drive enhanced customer experience through a defined customer engagement process and ensure operational excellence in alignment with regulations.

Responsibilities

• Manage and develop a diverse team of direct and indirect reports, creating a culture that fosters engagement and accountability to business outcomes
• Lead a highly defined customer engagement process, coaching to specific behaviors that lead to an enhanced customer experience and drive business growth
• Drive accountability for operational excellence, executing policies and procedures in alignment with applicable regulations, audit, and escalation procedures
• Manage the allocation of people and financial resources for the branch
• Coach, develop, and build a high-performing team to execute on business strategies, achieve results, and drive business growth
• Coach bankers to engage customers, understand their needs, and proactively build relationships to help customers succeed financially
• Resolve low to moderately complex issues regarding the customer and employee experience, risk, and team/business growth to meet Branch Network objectives
• Identify opportunities for making banking easier for customers through education and demonstration of available digital options to support adoption and customer convenience
• Lead the branch while engaging stakeholders, peers, and internal partners in collaborating and building strong partnerships to deliver a customer-centric experience
• Mentor and guide talent development of direct reports and assist in hiring talent

Requirements

• 4+ years of banking, financial services, or Branch Network experience
• 2+ years of leadership experience
• Ability to work a schedule that may include most Saturdays
• Ability to travel in assigned geography up to 50% of the time during the first 6 months, depending on location
• SAFE registration at the time of employment

Qualifications

• 4+ years of banking, financial services, or Branch Network experience, plus 2+ years of leadership experience

Nice to Have

• Management experience including hiring, coaching, and developing direct reports
• Ability to build and inspire a team where adaptability, collaboration, and accountability to performance are critical to success
• Ability to analyze performance, understand strengths and opportunities, and execute a plan that empowers employees to achieve business objectives
• Exercise independent judgement and critical thinking skills to manage time, prioritize, and delegate tasks in a complex, fast-paced environment
• Experience and knowledge in coaching across customer segments, including affluent, high net worth, and small business
• Experience building and maintaining effective relationships with customers, internal partners, and within the community
• Extensive experience in asking questions and identifying complex financial needs in order to provide relevant options to customers
• Ability to lead a team to influence, educate, and connect customers to technology and share the value of digital banking
• Knowledge and understanding of banking industry laws and regulations, compliance controls, risk management, and loss prevention
• Ability to interact with integrity and professionalism with customers and employees
• Relevant military experience

Benefits