Branch Manager Southeast Houston District

About This Role

Lead, manage, and develop a diverse team in a branch setting, creating a culture that fosters engagement and drives business outcomes. The role requires leading customer engagement processes, coaching for enhanced customer experience, and ensuring operational excellence and compliance.

Responsibilities

• Lead, manage, and develop a diverse team of direct and indirect reports
• Create a culture fostering engagement, commitment, and accountability to business outcomes
• Lead a highly defined customer engagement process
• Coach to specific behaviors that lead to enhanced customer experience and drive business growth
• Drive accountability for operational excellence, executing policies and procedures in alignment with regulations
• Manage the allocation of people and financial resources for the branch
• Coach, develop, and build a high-performing team to execute business strategies and achieve results
• Resolve low to moderately complex issues regarding customer and employee experience, risk, and business growth
• Identify opportunities for making banking easier through education and demonstration of digital options
• Lead the branch while engaging stakeholders, peers, and internal partners to deliver a customer-centric experience
• Mentor and guide talent development of direct reports and assist in hiring talent

Requirements

• 4+ years of banking, financial services, or Branch Network experience
• 2+ years of leadership experience

Qualifications

• 4+ years of banking, financial services, or Branch Network experience

Nice to Have

• Management experience including hiring, coaching, and developing direct reports
• Ability to build and inspire a team where adaptability, collaboration, and accountability to performance are critical to success
• Ability to analyze performance, understand strengths and opportunities, and execute a plan that empowers employees to achieve business objectives
• Exercise independent judgement and critical thinking skills to manage time, prioritize, and delegate tasks in a complex, fast-paced environment
• Experience and knowledge in coaching across customer segments, including affluent, high net worth, and small business
• Experience building and maintaining effective relationships with customers, internal partners and within the community
• Extensive experience in asking questions and identifying complex financial needs in order to provide relevant options to customers
• Ability to lead a team to influence, educate, and connect customers to technology and share the value of digital banking
• Knowledge and understanding of banking industry laws and regulations, compliance controls, risk management and loss prevention
• Ability to interact with integrity and professionalism with customers and employees
• Relevant military experience