Branch Manager Marin County District San Rafael

About This Role

Lead, manage, and develop a diverse team in a branch setting, creating a culture that fosters engagement and drives commitment to business outcomes. Coach bankers, resolve issues, and drive operational excellence while ensuring compliance with regulations.

Responsibilities

• Lead, manage and develop a diverse team of direct and indirect reports
• Create a culture that fosters engagement and generates commitment and accountability to business outcomes
• Lead a highly defined customer engagement process, coaching to specific behaviors for enhanced customer experience and business growth
• Drive accountability for operational excellence, executing policies and procedures in alignment with regulations
• Manage the allocation of people and financial resources for the branch
• Coach, develop and build a high performing team to execute on business strategies and achieve results
• Coach bankers to engage customers to understand their needs and build relationships
• Resolve low to moderately complex issues regarding customer and employee experience, risk, and business growth
• Identify opportunities for making banking easier for customers through education and demonstration of digital options
• Lead the branch while engaging stakeholders, peers, and internal partners to deliver a customer-centric experience
• Mentor and guide talent development of direct reports and assist in hiring talent

Requirements

• 4+ years of banking, financial services, or Branch Network experience
• 2+ years of leadership experience
• Compliance with S.A.F.E. Mortgage Licensing Act of 2008 and related regulations
• Meet Loan Originator requirements under Regulation Z (LO)

Qualifications

• 4+ years of banking, financial services, or Branch Network experience, or equivalent demonstrated through work experience, training, military experience, or education, plus 2+ years of leadership experience

Nice to Have

• Management experience including hiring, coaching, and developing direct reports
• Ability to build and inspire a team with adaptability, collaboration, and accountability
• Ability to analyze performance, understand strengths and opportunities, and execute a plan
• Exercise independent judgement and critical thinking skills to manage time, prioritize, and delegate tasks
• Experience and knowledge in coaching across customer segments (affluent, high net worth, small business)
• Experience building and maintaining effective relationships with customers, internal partners and community
• Extensive experience in asking questions and identifying complex financial needs
• Ability to lead a team to influence, educate, and connect customers to technology and digital banking
• Knowledge and understanding of banking industry laws and regulations, compliance controls, risk management and loss prevention
• Ability to interact with integrity and professionalism
• Relevant military experience including working with military protocol, enlisted evaluations, officer/leadership reporting, or military experience working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting

Benefits