Branch Manager, Capital District

About This Role

Lead, manage, and develop a diverse team in a branch network setting, driving customer engagement, business growth, and operational excellence while managing resources and ensuring compliance.

Responsibilities

• Coach, develop and build a high performing team to execute on business strategies, achieve results, and drive growth of the business
• Coach bankers to engage customers to understand their needs and work proactively to build relationships and help customers succeed financially
• Resolve low to moderately complex issues regarding the customer and employee experience, risk, and growth of the team and the business to meet Branch Network business objectives
• Identify opportunities for making banking easier for customers through education and demonstration of available digital options to support adoption and customer convenience
• Lead the branch while engaging stakeholders, peers, and internal partners in collaborating and building strong partnerships to deliver a customer-centric experience
• Mentor and guide talent development of direct reports and assist in hiring talent
• Ensure compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations as this is a SAFE position with customer contact

Requirements

• 4+ years of banking, financial services, or Branch Network experience
• 2+ years of leadership experience
• SAFE registration at the time of employment

Qualifications

• 4+ years of banking, financial services, or Branch Network experience, or equivalent demonstrated through work experience, training, military experience, education

Nice to Have

• Management experience including hiring, coaching, and developing direct reports
• Ability to build and inspire a team where adaptability, collaboration, and accountability to performance are critical to success
• Ability to analyze performance, understand strengths and opportunities, and execute a plan that empowers employees to achieve business objectives
• Exercise independent judgement and critical thinking skills to manage time, prioritize, and delegate tasks in a complex, fast-paced environment
• Experience and knowledge in coaching across customer segments, including affluent, high net worth, and small business
• Experience building and maintaining effective relationships with customers, internal partners and within the community
• Extensive experience in asking questions and identifying complex financial needs in order to provide relevant options to customers
• Ability to lead a team to influence, educate, and connect customers to technology and share the value of digital banking
• Knowledge and understanding of banking industry laws and regulations, compliance controls, risk management and loss prevention
• Ability to interact with integrity and professionalism with customers and employees
• Relevant military experience

Benefits