Barista Lead

About This Role

Lead the barista and tonic bar operations by preparing high-quality beverages, ensuring customer satisfaction, and training team members on company standards and techniques.

Responsibilities

• Prepare all coffee, tea and espresso based drinks ordered while maintaining high productivity levels
• Maintain coffee quality standards and assist Coffee Trainer in ensuring recipes are up to date
• Provide excellent customer service and address needs of customers in a timely and effective manner
• Maintain accurate department signage and pricing
• Maintain back stock in good order
• Maintain a safe, clean and well-organized working and shopping environment
• Assist with the sampling program, keeping sample areas full, clean, and appealing
• Follow and comply with established procedures, including Weights and Measures, health and sanitation, and adhere to safe work practices
• Operate and sanitize all equipment in a safe and proper manner
• Implement and instill in your team company policies, procedures and ethics
• Handle customer complaints
• Train at other Erewhon locations, if necessary
• Implement operational standards for the Tonic/Coffee program and Oversee Standards and Quality of Coffee Program
• Support skill building for all Tonic employees by providing honest and constructive feedback on drink quality and techniques
• Coach and train to ensure we always meet our high standards of quality and deliciousness for every beverage and food item served in your cafe
• Assist Manager and Shift Leads in maintaining inventory of things necessary to the success of the Coffee Program

Requirements

• 2 years minimum experience as a Barista and Juice or Smoothie Bar Lead
• Great communication skills
• Great time management skills

Qualifications

• 2 years minimum experience as a Barista and Juice or Smoothie Bar Lead required

Skills

* Required skills

Benefits