Bakery Service Supervisor

About This Role

The Bakery Service Supervisor plays a crucial role in maintaining the smooth operation of the Bakery Department by supporting daily activities and guiding junior team members to ensure optimal performance and adherence to departmental standards.

Responsibilities

• Deliver exceptional customer service with a welcoming smile, greeting and assisting customers enthusiastically, friendly, and courteously.
• Provide guidance and supervision to junior team members, provide feedback on staff performance, assist in staff training and development within the department.
• Address customer complaints promptly and cultivate strong relationships with customers by offering attentive service, including a welcoming smile, eye contact, and personalized attention.
• Maintain and update UPC pricing, verify and ensure accurate product labeling.
• Assist in managing the quality and freshness of all products (bread, cake and other pastry products), ensure they are properly packaged and display while enforcing the FIFO (First In, First Out) principle to uphold standards.
• Ensure thorough quality control measures during product receiving and efficiently manage inventory across display areas and backrooms, including the cooler, and freezer.
• Maintain workplace cleanliness and upkeep of work tools to ensure a hygienic and organized environment.

Requirements

• Minimum of 2 years of related experience.
• Basic computer skills in MS Office.
• Familiar with relevant tools and equipment, able to interpret product labels.
• Able to communicate in English.
• Knowledge of workplace health and safety protocols.
• Willing to work flexible shifts, including weekdays, weekends, evenings, and statutory holidays.

Qualifications

• Minimum of 2 years of related experience.

Nice to Have

• Proficiency in Chinese (Cantonese and/or Mandarin) is advantageous.
• Relevant experience and bakery knowledge, display, promotion and packaging techniques is preferred.
• Demonstrated commitment, accountability, and reliability in previous roles.
• A good team player, capable of collaborating with and assisting colleagues.
• Good organization, problem-solving, interpersonal, and customer service skills.
• Positive, proactive, and self-motivated work ethic.

Skills

* Required skills

Benefits