Automotive Service Manager

About This Role

This role is responsible for leading and managing all aspects of the automotive service department, focusing on customer service, operations, and profitability. The manager will oversee a team of technicians and ensure efficient, high-quality service to drive revenue growth.

Responsibilities

• Manage and supervise a team of service technicians and support staff
• Maintain a high level of customer satisfaction by ensuring timely and efficient service
• Monitor and improve the department's profitability by analyzing and controlling expenses
• Develop and implement strategies to increase service department revenue
• Review and approve service estimates and invoices to ensure accuracy and fair pricing
• Oversee inventory management and ordering of parts and supplies
• Ensure compliance with safety and environmental regulations
• Train and mentor service department employees to achieve individual and team goals
• Create and maintain a positive work environment and promote teamwork
• Handle customer escalations and resolve any service-related issues
• Stay updated on industry developments and trends to identify opportunities for growth and improvement

Requirements

• 5+ years of experience in an automotive service management role
• Proven record of success in managing a profitable service department
• Excellent leadership, coaching, and communication skills
• Strong knowledge of automotive repair and maintenance
• Familiarity with dealership software and systems
• Ability to work in a fast-paced and dynamic environment
• Strong problem-solving and decision-making abilities

Qualifications

• High school diploma or equivalent (college degree preferred)
• At least 5 years of experience in an automotive service management role

Benefits