Automotive Service Manager

About This Role

Manage daily operations and personnel within an automotive service department, ensuring high-quality work, customer satisfaction, and effective financial management for a local dealership.

Responsibilities

• Manage office and shop personnel and daily operations
• Follow and enforce all company policies and procedures
• Take necessary corrective and/or disciplinary action for employee non-compliance
• Ensure quality of work, attitude and performance meets or exceeds customer satisfaction goals
• Direct the smooth, orderly and organized operation of the store
• Maintain a personal positive attitude and positive communications at all times
• Develop customer estimates and work orders
• Direct Service Writer's development of customer estimates and work orders and assign work orders to technicians
• Ensure selection of quality parts
• Ensure target margins are achieved
• Open and close stores on a daily basis
• Perform daily accounting closing and balancing procedures
• Perform daily, weekly, and monthly reconciliations, audits and report analysis
• Report results to Owners
• Ensure all equipment is fully operational and in good working order
• Ensure technicians have the resources needed to do their job
• Serve as the primary communications interface to the customers, before, during and after service
• Greet every customer that enters our facility with enthusiasm and a smile, showing hospitality and the highest level of respect
• Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand
• Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity
• Act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity

Requirements

• Minimum 3 years experience in a dealership
• Prior service advisor experience
• Strong Closing Skills
• Strong Ethics and Values
• Excellent Leadership and Communication Skills
• Excellent People Skills
• Must Pass Background and Drug Screen
• Must have valid driver’s license and pass motor vehicle record test

Qualifications

• Minimum 3 years experience in a dealership

Skills

* Required skills

Benefits