Associate Tech Support Analyst

About This Role

Provide on-site IT support to clinical locations, managing day-to-day operations, resolving hardware and software issues, and delivering exceptional customer service. This role serves as the visible IT presence for providers and practice managers.

Responsibilities

• Manage day-to-day IT support operations at clinical locations using the current Reliant ticketing system, including traveling on site to clinics
• Provide 'white glove' services for end-user experience, such as onboarding, technical installation of hardware, answering technical questions and following up with users
• Provide timely and accurate support to the user community
• Handle IT Support for any escalations from a clinical location
• Diagnose, troubleshoot, and resolve a wide variety and range of hardware and software related problems with operating systems, applications, and network configuration, replacing parts as required
• Adapt to new technologies, process new information and help customers through technological changes
• Improve and implement procedures as needed and/or assigned
• Provide excellent customer service

Requirements

• High School Diploma/GED (or higher)
• 1+ years of prior experience supporting PCs and printers
• 1+ years of experience with Microsoft Windows and Office, or Active Directory
• Access to reliable transportation
• Valid US driver's license

Qualifications

• High School Diploma/GED (or higher)
• 1+ years of experience supporting PCs and printers; 1+ years of experience with Microsoft Windows and Office, or Active Directory

Nice to Have

• Bachelor's Degree
• A+ Certification
• CompTIA Certification
• MCSA Certification

Skills

* Required skills

Benefits