Associate Tech Support Analyst

About This Role

Provide on-site IT support to clinical locations, acting as the primary IT contact for providers and practice managers. Manage daily IT support operations, diagnose hardware and software issues, and ensure excellent customer service.

Responsibilities

• Manage day-to-day IT support operations at clinical locations using the current Reliant ticketing system, including travel to clinics
• Provide white glove service for end-user experience, including onboarding, technical installation of hardware, answering technical questions, and following up with users
• Provide timely and accurate IT support to the user community
• Support IT escalations from clinical locations
• Diagnose, troubleshoot, and resolve a wide variety of hardware and software related problems with operating systems, applications, and network configuration
• Replace parts as required
• Adapt to new technologies, process new information, and help customers through technological changes
• Improve and implement procedures as needed and/or assigned
• Provide excellent customer service

Requirements

• High School Diploma/GED
• 1+ years of prior experience supporting PCs and printers
• 1+ years of experience with Microsoft Windows and Office, or Active Directory
• Access to reliable transportation
• Valid US driver's license

Qualifications

• High School Diploma/GED (or higher)
• 1+ years of prior experience supporting PCs and printers; 1+ years of experience with Microsoft Windows and Office, or Active Directory

Nice to Have

• Bachelor's Degree
• A+ Certification
• CompTIA Certification
• MCSA Certification

Skills

* Required skills

Benefits