Associate Patient Care Coordinator

About This Role

This role supports efficient patient care by managing general clinic office functions, including patient registration, insurance verification, scheduling, and answering phones. The coordinator ensures smooth operations and exceptional service in a clinic setting.

Responsibilities

• Provide exceptional service to all customers
• Greet patients as they arrive and manage wait time
• Process walk-in patients and visitors
• Manage day to day operations for activities and programs within the community center space
• Answer phones and schedule appointments as necessary, verifying correct visit type and primary care provider
• Redirect calls as appropriate, assist callers with questions or concerns, and take messages
• Manage medical records (maintain, file/scan, prepare for schedule)
• Ensure all correspondence is scanned and/or filed, process requests for medical records release, and maintain appropriate logs
• Work with back-office staff to ensure smooth patient flow
• Resolve service issues and complaints, and defer to appropriate management or clinical personnel when necessary
• Assist co-workers and team members with duties when requested, to include floating to other areas
• Close out EMR messages
• Establish and maintain effective working relationships with patients, employees, and the public

Requirements

• High School Diploma/GED (or higher)
• 1+ years of customer service experience with strong communication skills both in person and via phone
• 1+ years of Microsoft Office experience

Qualifications

• High School Diploma/GED (or higher)
• 1+ years of customer service experience; 1+ years of Microsoft Office experience

Nice to Have

• Knowledge of working through medical portal systems
• Knowledge of medications and medical terminology

Skills

* Required skills

Benefits