Associate Patient Care Coordinator

About This Role

Provide patient-oriented service in a clinical or front office setting, performing clerical and administrative duties related to patient care and ensuring accurate patient data.

Responsibilities

• Communicate directly with patients and/or families in person or on the phone to complete the registration process
• Collect patient demographics, health information, and verify insurance eligibility/benefits
• Utilize computer systems to enter, access, or verify patient data in real-time, ensuring accuracy and completeness
• Gather necessary clinical information and process referrals, pre-certification, pre-determinations, and pre-authorizations
• Verify insurance coverage, benefits, and create price estimates and reverifications as needed
• Collect patient co-pays and discuss out-of-pocket financial obligations with patients
• Identify and attempt to collect outstanding balances from previous visits
• Collect data from patients and refer to provider offices to confirm and create scheduled appointments for patient services
• Respond to patient and caregivers' inquiries related to routine and sensitive topics in a compassionate and respectful manner
• Generate, review, and analyze patient data reports and follow up on issues and inconsistencies

Requirements

• High School Diploma/GED (or higher)
• 1+ years of customer service experience in a hospital, office setting, customer service setting, or phone support role
• Must be 18 years of age or older

Qualifications

• High School Diploma/GED (or higher)
• 1+ years of customer service experience in a hospital, office setting, customer service setting, or phone support role

Nice to Have

• Experience with Microsoft Office products
• Experience in a Hospital Patient Registration Department, Physician office, or any medical setting
• Experience in insurance reimbursement and financial verification
• Experience in requesting and processing financial payments
• Working knowledge of medical terminology
• Understanding of insurance policies and procedures
• Ability to perform basic mathematics for financial payments

Skills

* Required skills

Benefits