Assistant Director of Scholarships

About This Role

This role involves overseeing the entire scholarship application lifecycle, serving as the primary liaison for students and families regarding financial aid and scholarship inquiries, and supporting donor-funded scholarship awarding.

Responsibilities

• Oversee the complete scholarship application lifecycle, including promotion, tracking submissions, verifying eligibility, managing deadlines and reconciling data
• Act as the primary liaison for students, families and internal departments, providing expert guidance and timely responses to all financial aid and scholarship-related inquiries
• Support the awarding function of donor-funded scholarships through the use of the scholarship management system
• Manage specific program area(s) such as Special Scholarship Populations, External Scholarship awarding, and assist on customer service or processing teams as needed
• Support the University through presentations to various internal or external audiences including workshops, financial wellness programs, orientations, and other admission events
• Collaborate with campus partners to provide a holistic approach to service
• Provide excellent customer service to students and parents via phone, e-mail, walk-in, and other forms of engagement regarding all financial aid and scholarship matters
• Access federal and state systems (COD, NSLDS, GAP Access, FSA, etc.) to verify student aid eligibility

Requirements

• Bachelor's degree or equivalent experience
• Solid knowledge of federal and state regulations related to financial aid and scholarships
• Exceptional organizational skills and attention to detail
• Strong communication and interpersonal skills, with a student-centered approach
• Proficiency in Microsoft Office and database systems
• Ability to maintain confidentiality and exercise sound judgment
• Experience working in higher education or nonprofit scholarship programs
• Experience in scholarship management, student services, financial aid, or program coordination

Qualifications

• Bachelor's degree or 5 to 7 years related experience or a combination of education and work experience
• 5 to 7 years related experience in higher education, student services, financial aid, or program coordination

Nice to Have

• Familiarity with scholarship software or student information systems (e.g., PeopleSoft and/or Blackbaud)
• PeopleSoft experience highly preferred
• Proficiency with Department of Education databases (COD, NSLDS, FAA Access, SAIG)

Skills

* Required skills

Benefits