Analyst - Strategic Projects
Posted 2 weeks ago
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Upload Your ResumeAbout This Role
The Analyst, Strategic Projects will support business-critical strategic projects within American Express Global Commercial Services, focusing initially on Know Your Customer (KYC) processes to ensure compliance and a positive customer experience. This role involves partnering with client managers and their clients, maintaining detailed records, and coordinating information to drive successful project outcomes.
Responsibilities
- Partner with client managers and their clients to assist with KYC-related inquiries, offering guidance and troubleshooting to ensure compliance and process adherence.
- Maintain detailed records of inquiries, solutions, and escalations, ensuring a seamless feedback loop for continuous support.
- Coordinate with the CLM lead to ensure correct and up to date information is available at all times.
- Collaborate and contributing to project-specific deliverables, problem resolution, and stakeholder support as required.
- Provide clear and accurate guidance with initial focus on the Know Your Customer (KYC) processes to ensure compliance and a positive customer experience.
- Manage multiple activities in parallel across multiple channels such as email and Slack.
- Track and manage activities and actions with attention to detail and ensure on-time completion of tasks.
Requirements
- Proven experience partnering with client managers and stakeholders, building trust and providing tailored support to meet their needs.
- Demonstrated experience in supporting sustained change and change management efforts.
- Strong communication skills with a client focused approach.
- Highly motivated self-starter who can deliver strategic thought leadership and lead projects with limited guidance.
- Exceptional professional communication skills – clear, logical, structured, outcome oriented.
- Proven ability to manage multiple priorities.
Qualifications
- 2+ years experience in the GCS US organization working directly with corporate clients is preferred. Proven experience partnering with client managers.
Nice to Have
- At least 2 years' experience in the GCS US organization working directly with our corporate clients in current or previous role.
- Knowledge of Know Your Customer (KYC) policy and or processes.
Skills
* Required skills
Benefits
About American Express
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.