Agile Senior Program Manager - Electronic Content Solutions Technology

About This Role

Lead transformative initiatives within the US Retail Markets Electronic Content Solutions organization, focusing on Forms, Publishing, Capture, and Electronic Content Management portfolios. Drive major modernization projects and spearhead the rollout of AI-powered cutting-edge functionality, orchestrating delivery across multiple products and cross-functional teams.

Responsibilities

• Champion the end-to-end delivery lifecycle, driving predictable, high-quality increments that meet scope, business, and regulatory standards
• Partner closely with Product Owners to shape a prioritized, customer-focused backlog and define release scope, ensuring work is sliced for optimal flow and maximum business value
• Oversee and coordinate release planning, production readiness, and change management across multiple teams, vendor platforms, and integration partners
• Drive the adoption of advanced capabilities, including AI and machine learning, in support of business goals across Electronic Content Solutions
• Orchestrate delivery and manage dependencies across the Electronic Content Solutions technology portfolio, maintaining transparency through robust dependency boards and integrated roadmaps
• Facilitate cross-team synchronization, joint planning sessions, and collaborative forums with adjacent teams and stakeholders
• Proactively identify, escalate, and resolve impediments, risks, and conflicts to maintain program momentum and ensure delivery focus
• Apply pragmatic Lean-Agile methods (Scrum, Kanban, XP, etc.) tailored to team and initiative context, driving measurable improvements in flow, collaboration, and quality
• Champion best-in-class engineering quality practices (CI/CD, test automation, code reviews, pairing) in partnership with engineering leads and solution architects
• Deliver clear, concise, and timely updates on delivery status, risks, mitigation strategies, and key decisions to senior stakeholders

Requirements

• Proven expertise in delivery execution and program planning
• Demonstrated ability to lead day-to-day operations for large-scale initiatives
• 6+ years of professional experience
• Strong foundation in Agile/Scrum
• Experience contributing to multiple Agile teams across diverse environments and contexts
• Deep understanding of business processes, operational strategies, and organizational objectives

Qualifications

• Bachelor’s degree in a relevant discipline (e.g., Business, Computer Science, Humanities)
• Minimum of 6 years of related professional experience with proven expertise in delivery execution and program planning

Nice to Have

• Advanced Scrum certification (CSM, CSP, PSM II/III, or equivalent)
• Hands-on experience with Scaled Agile Framework (SAFe)
• Knowledge or training equivalent to advanced (second-level or higher) Lean-Agile certifications

Skills

* Required skills

Benefits

Certifications