Admission & Discharge Specialist

About This Role

This role manages patient admission and discharge processes at North Mississippi Health Services, serving as a welcoming representative, collecting patient information and payments, and supporting scheduling. The specialist ensures efficient patient flow and a high-quality patient care experience through excellent communication and organizational skills.

Responsibilities

• Greet patients in a positive, helpful, and courteous manner
• Answer and direct calls to appropriate personnel; take messages as needed
• Direct visitors and physician office patients to correct locations
• Verify/update personal information and demographic details, assist with appointment information
• Review and explain paperwork such as privacy acknowledgement, general consent forms, financial responsibility, and Medicare questionnaires
• Obtain and scan insurance card(s) into applicable database
• Verify insurance eligibility/benefits information and update in Registration systems
• Collect and witness required signatures on patient paperwork
• Receive/post payments on accounts (i.e., co-payment, past due balances) and provide receipts
• Process, maintain, update, and scan patient records in a timely, accurate, and confidential manner

Requirements

• High School Diploma or GED Equivalent
• 1-3 years of work experience
• Strong organizational skills
• Strong customer service skills
• Excellent written and verbal communication skills
• Strong mathematical skills and problem-solving abilities
• Working knowledge of personal computer (PC) and various software applications/programs (e.g., Microsoft Word, Microsoft Outlook)
• Strong interpersonal skills
• Knowledge and skills to provide service to customer population including infants, pediatrics, adolescents, adults, and geriatrics
• Detail-oriented
• Ability to work well within a team-oriented structure
• Must serve as a patient advocate

Qualifications

• High School Diploma or GED Equivalent
• 1-3 years of work experience

Nice to Have

• Associate's Degree in Business or related field

Skills

* Required skills

Benefits