Administrator, Order Support

About This Role

This role supports the Sales organization by generating accurate and profitable orders, managing the entire order lifecycle from booking through billing and funding for equipment, service, and delivery to customers.

Responsibilities

• Receive and process sales orders, ensuring accuracy and completeness of data and documentation
• Validate pricing, product details, and contract terms; follow up on modifications to maintain billing accuracy
• Maximize order processing efficiency to meet delivery and invoicing timelines
• Monitor and manage orders in Oracle from booking through delivery, invoicing, and funding
• Provide status updates to Sales and run/reconcile Order Management reports
• Act as liaison for funding questions and lease escalations; resolve invoicing disputes and initiate credit memos as needed
• Ensure all transactions are billable and fundable prior to installation
• Collaborate with internal teams to prevent delays and mitigate month-to-month order roll
• Assist with training new employees and support team members with complex orders

Requirements

• Associate degree or equivalent business experience
• 3-5 years of experience in sales support, customer service, operations, or finance
• Proficiency in Microsoft Office (Excel, PowerPoint, Word)
• Strong organizational, analytical, and communication skills
• Ability to work collaboratively with Sales and cross-functional teams
• Accurate typing and data entry skills

Qualifications

• Associate degree or equivalent business experience required; bachelor’s degree preferred
• 3-5 years of experience in sales support, customer service, operations, or finance.

Nice to Have

• Bachelor’s degree
• Advanced Excel skills
• Oracle experience

Skills

* Required skills

Benefits