Administrative Specialist I

About This Role

This Administrative Specialist I position provides essential administrative support to the Construction Section and the Jails and Detention Center Inspection Unit within the North Carolina Department of Health and Human Services (DHHS). The role involves processing documents, maintaining records, and serving as the first point of contact for the public, ensuring the health, safety, and well-being of North Carolinians.

Responsibilities

• Process inspection documents
• Perform electronic filing and compile records requests
• Create letters using templates in MS Word
• Email and mail letters to law enforcement, administrators, other agencies, and other Sections within DHSR
• Perform data entry in MS Office Programs
• Serve as front desk receptionist and first point of contact for the public
• Answer phones and route all calls to appropriate staff or Sections
• Operate general office machines

Requirements

• High school diploma or GED
• Two years of related administrative experience

Qualifications

• High school diploma or General Educational Development (GED) diploma
• Two years of related administrative experience; or equivalent combination of education and experience

Nice to Have

• Computer experience producing documents in Microsoft Word and Excel
• Experience with data entry, scanning, and electronic filing
• Capability to work both independently and as part of a team with a high degree of accuracy
• Excellent communication skills, both written and oral, including the use of correct grammar, vocabulary and spelling
• Flexibility, with the ability to multi-task and manage changing work priorities
• Ability to effectively communicate with employees, public, professionals, providers, government agencies via phone or face to face contact in a positive and professional manner

Skills

* Required skills

Benefits