Administrative Assistant

About This Role

This Administrative Assistant role involves providing crucial customer service and administrative support for a national fire protection company. The individual will be responsible for scheduling, billing, and dispatching Sprinkler Fitters and Inspectors, ensuring efficient service delivery.

Responsibilities

• Responsible for the scheduling, billing, and dispatch of Sprinkler Fitters and Inspectors
• Receive customer requests for service in a professional manner, obtaining needed information to dispatch calls efficiently
• Utilize automated schedule functionality to assign service calls to the optimal technician based on skills, territories, and availability
• Reassign work as needed to manage customer's expectations, making judgements based on current workloads and priorities
• Validate completion of work and follow up
• Follow company endorsed business process and best practices for dispatch and make recommendations on system/process improvements
• Maintain document retention strategy for retaining hard and electronic copies of service acknowledgements, work orders, and inspection reports
• Maintain confidentiality of customer and employer information

Requirements

• Proficiency in computer usage and above basic Microsoft Office & Windows skills
• Proven experience in multi-tasking
• Organized, self-motivated and a strong work ethic
• Professional verbal and written communication
• Regular and reliable attendance

Nice to Have

• Dispatching or scheduling experience with Technicians, Project Managers, etc.
• Experience with AS400

Skills

* Required skills