Account Sales Manager

About This Role

The Account Manager will cultivate new and expand existing customer relationships by understanding their environment and aligning Ricoh solutions to their mission-critical goals. This role involves strong business development activities, problem-solving, and delivering compelling presentations to decision-makers and influencers.

Responsibilities

• Execute business development activities to expand new and existing accounts
• Understand the customer’s environment to identify and open new opportunities with decision‑makers and influencers
• Solve critical business challenges—both known and uncovered through research, discovery, and questioning
• Focus on how customers are buying rather than what they are buying, centering conversations on needs instead of predefined products
• Deliver excellent communication throughout the sales lifecycle
• Differentiate Ricoh’s ability to accelerate customers’ digital transformation through storytelling and value‑aligned solution positioning
• Articulate how buying decisions impact the customer’s financial position
• Develop and confidently deliver compelling presentations both in person and virtually

Requirements

• Bachelor’s degree or equivalent experience
• 3+ years of demonstrated business development experience
• Foundational knowledge of P&L components
• Ability to research and analyze customer environments
• Proven ability to manage multiple accounts while maintaining strong attention to detail
• Strong understanding of solution design principles
• Outstanding verbal and written communication skills
• Proven ability to build and maintain professional relationships with key stakeholders
• Ability to navigate customer approval processes and develop sponsors and advocates

Qualifications

• Bachelor’s degree or equivalent experience
• 3+ years of demonstrated business development experience

Nice to Have

• Experience in IT and/or software services
• Understanding of document workflow solutions and processes

Benefits