Account Manager Security

About This Role

Manage daily security operations for clients, ensuring safety and well-being. Lead and develop a team of security officers and supervisors to provide exceptional service and maintain strong client relationships.

Responsibilities

• Manage scheduling of security officers using AI-powered technology, meeting contract hours and minimizing unbilled overtime
• Hire, coach, and manage security officers and supervisors, overseeing payroll, performance, and employee relations
• Serve as the primary point of contact for clients, ensuring high-quality service and protecting people and property
• Handle escalated security incidents and emergencies, coordinating with clients and internal teams
• Oversee training, safety, and site operational standards for compliance and excellence
• Manage inventory of uniforms, equipment, and other essential supplies

Requirements

• High school diploma or equivalent
• Valid driver's license (if driving for business)
• Minimum of two (2) years of experience in business operations, security management, or supervising teams
• Experience in leading, developing, and retaining a dynamic team while building positive client relationships
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination
• Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently
• Proficiency in web-based applications and computer systems, including Microsoft Office
• Ability to communicate effectively with clients and employees
• Ability to manage multiple projects and drive operational excellence
• Financial acumen to manage staffing levels, non-billed overtime, turnover costs, and inventory costs

Qualifications

• High school diploma or equivalent
• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment

Nice to Have

• College degree in Business Administration or a law enforcement-related field
• Law enforcement, military, contract/proprietary security services, or facility management experience
• American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification
• Previous payroll, billing, or scheduling experience
• Aptitude with security systems (CCTV, access control, badge administration)
• Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)

Skills

* Required skills

Benefits