Account Manager

About This Role

The Account Manager is a leadership position responsible for overseeing daily security operations, managing security teams, and ensuring client satisfaction. This role involves leading, developing, and motivating security officers while maintaining high service quality.

Responsibilities

• Manage scheduling for security officers using AI-powered technology to meet client contract hours and minimize unbilled overtime.
• Lead, coach, and manage security officers and supervisors, overseeing payroll, performance, and employee relations.
• Serve as the primary point of contact for clients, ensuring high-quality service and protecting people and property.
• Respond to escalated security incidents and emergencies professionally, coordinating with clients and internal teams.
• Oversee training, safety, site operational standards, and manage inventory of uniforms, equipment, and supplies.

Requirements

• 2+ years in business operations, security management, or team supervision
• Experience leading, developing, and retaining teams and building client relationships
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination
• Ability to evaluate situations, make sound independent decisions, and resolve conflicts
• Proficiency in web-based applications and Microsoft Office
• Effective communication skills with clients and employees
• Financial acumen to manage staffing, minimize overtime, and control inventory costs

Qualifications

• High school diploma or equivalent
• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment. Experience in leading, developing, and retaining a dynamic team while building positive client relationships.

Nice to Have

• College degree in Business Administration or a law enforcement-related field
• Law enforcement, military, contract security, or facility management experience
• American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification
• Previous payroll, billing, or scheduling experience
• Aptitude with security systems (CCTV, access control, badge administration)
• Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)

Skills

* Required skills

Benefits