Account Coordinator

About This Role

This Account Coordinator role supports existing accounts by leveraging Spot's services and freight solutions, nurturing relationships, and building lasting partnerships with customers. It requires strong communication, a service orientation, and a commitment to operational excellence.

Responsibilities

• Execute on all day-to-day operations to ensure customer satisfaction, addressing customer inquiries, and escalating or solving needed customer resolution
• Communicate daily with carriers, customers, and Spot employees to ensure on-time deliveries and pick-ups
• Create and distribute freight documents (BOLs, labels, etc.) and ensure trucks are loaded with the correct freight
• Ensure consistent operations and load management with internal Spot stakeholders, including coordination with Spot teams in Carrier Services and Logistics

Requirements

• Proficient in Microsoft Office Suite
• Ability to thrive in a fast-paced environment and meet performance metrics
• Strong communication skills – persuasiveness, assertiveness, confidence, resiliency
• Entrepreneurial and competitive spirit, passion, self-motivation
• Organization and attention to detail
• Adaptability, multi-tasking ability, sense of urgency
• Confident decision-making skills

Qualifications

• Bachelor’s degree preferred
• 2+ years of customer service experience or previous sales experience

Skills

* Required skills