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Serve as a VIP Host, delighting guests with gracious and personalized service, anticipating their needs, and resolving issues proactively. This role involves supporting VIP events and cultivating customer loyalty within a casino environment.
Responsibilities
- Greet guests and actively enroll them in the ClubJACK loyalty program
- Support the planning, preparation, and execution of VIP events and special promotions
- Apply guidelines of the Casino Marketing bonus program and meet established goals
- Use sound judgment in making decisions according to comp and expense guidelines
- Handle difficult guest situations in a calm, professional, and prudent manner
- Participate in off-property events, including hosting VIP guests at venues
- Assist by fielding calls and text messages from VIP guests and other team members
- Maintain close ties with customers to create loyalty
- Anticipate and respond to guest needs including transportation, hotel, and restaurant arrangements
- Ensure seamless communication with Executive Host team and other property team members
- Identify and resolve service failures, using comp authority to reinforce player loyalty
- Comply with all applicable rules, regulations, laws, and policies
- Find and develop new customers based on property leadership criteria
Requirements
- Two to three years' experience in casino/hotel, customer service, host, or business development/account management
- Ability to obtain and maintain a Gaming Occupational License within the State of Ohio
- Proficient with customer Point-of-Service systems
- Excellent interpersonal, communication, problem-solving and analytical skills
- Systematic and process-oriented mindset for customer experiences
- Strong attention to detail
- Excellent customer service skills
- Well-groomed professional appearance
- Ability to work varied shifts, weekends, and holidays
- Must be 21 years of age
Qualifications
- 2-3 years casino/hotel, customer service, host, business development, or account management experience
Nice to Have
- Luxury service experience
- Multilingual
Skills
Point-of-Service systems
*
* Required skills