Video Surveillance Analyst

About This Role

The Video Surveillance Optimization Analyst is responsible for optimizing the performance, accuracy, and efficiency of live video monitoring systems across the monitoring center. This role focuses on reducing false alarms, improving alarm quality, and enhancing monitoring center productivity through various technical and analytical tasks. The analyst partners with monitoring, operations, and technical teams to ensure reliable system performance and support profitability and service quality.

Responsibilities

• Configure, fine-tune, and maintain video surveillance camera settings to ensure clear visibility, accurate motion detection, and alignment with site-specific requirements and monitoring standards.
• Design, implement, and maintain masking zones to eliminate non-actionable motion and reduce nuisance alarms.
• Utilize and manage AI-based video analytics and detection tools to minimize false positives caused by environmental factors.
• Analyze alarm data and system performance to identify trends, patterns, and root causes of excessive alarm activity, producing weekly and monthly reports.
• Identify inefficiencies in video monitoring workflows and implement optimization strategies to reduce wasted labor and manual intervention.
• Lead and execute focused optimization efforts for high-volume or problem sites to achieve sustained reductions in alarm volume.
• Develop, document, and maintain Standard Operating Procedures (SOPs) related to camera optimization, alarm handling, and video monitoring best practices.
• Work closely with monitoring operations, technical teams, and leadership to troubleshoot camera and analytics issues and ensure timely resolution.
• Support monitoring center leadership by providing insights into alarm quality, staffing optimization, productivity, and profitability.
• Stay informed of emerging video surveillance and analytics technologies and recommend enhancements.

Requirements

• High school diploma or equivalent
• 3-5 years of experience in video surveillance technology, monitoring center operations, or security system optimization
• Experience working with multiple camera manufacturers and surveillance platforms
• Strong knowledge of video surveillance systems, camera configuration, motion detection behavior, and masking techniques
• Knowledge of AI-based video analytics and alarm-filtering technologies
• Knowledge of monitoring center operations and alarm-handling workflows
• Strong technical aptitude, attention to detail, and problem-solving skills
• Strong analytical and data interpretation skills

Qualifications

• High school diploma or equivalent required.
• 3-5 years of experience in video surveillance technology, monitoring center operations, or security system optimization. Experience working with multiple camera manufacturers and surveillance platforms.

Skills

* Required skills