UX Research Assistant

About This Role

The UX Research Assistant will establish and manage a research program to conduct weekly interviews with students and staff. This role ensures product decisions are informed by user needs and experiences to support BYU-Pathway Worldwide's diverse student body.

Responsibilities

• Apply core principles from Continuous Discovery Habits to create a sustainable, repeatable research program
• Recruit and interview students and staff (remote and occasional in-person)
• Observe product usage and identify usability issues
• Synthesize findings into clear insights and improvement ideas
• Document the research approach and create handoff materials

Requirements

• Current student at BYU, BYU-Idaho, BYU-Pathway, or Ensign College
• Strong written and spoken English
• Organized, reliable, and able to work independently
• Interest in UX, product, design, or information systems
• Comfortable with Zoom/Teams and basic docs/spreadsheets
• Must reside in Utah or Idaho

Qualifications

• Current student at BYU, BYU-Idaho, BYU-Pathway, or Ensign College

Nice to Have

• Experience with interviews or usability testing
• Coursework in UX, HCI, information systems, communications, or related fields

Skills

* Required skills