Utilities Industry CIS Transformation Manager

About This Role

Lead strategic consulting engagements for Accenture's Utilities practice, focusing on digital transformation, customer experience modernization, and operational efficiency initiatives. Serve as a trusted advisor to senior client stakeholders and drive the implementation of customer-centric operating models.

Responsibilities

• Lead end-to-end strategic consulting engagements across Energy Retail and Customer Service
• Serve as a primary point of contact for senior client stakeholders, establishing trusted advisor relationships
• Define, develop, and execute transformation roadmaps that improve customer outcomes, enhance revenue growth, and optimize cost structures
• Own delivery excellence across multiple workstreams by managing project teams, setting clear direction, and managing risks and dependencies
• Support business development efforts by identifying opportunities, shaping client conversations, and developing proposals
• Contribute to and shape thought leadership by staying current on industry trends, regulatory changes, and emerging technologies
• Design and re-engineer business processes
• Lead design thinking and executive workshops
• Develop business cases and transformation roadmaps
• Deliver agile and hybrid delivery programs
• Define new operating models and customer engagement strategies
• Lead change management, talent enablement, and adoption
• Co-create reusable intellectual property and industry-leading solutions

Requirements

• Minimum of 5 years of experience in the Utilities industry with focus on Customer Service, Energy Retail, and Customer Transformation project delivery
• Minimum of 3 years of hands-on experience with enterprise platforms such as SAP or Oracle
• Deep expertise in Meter-to-Cash operations, customer operations, billing, collections, and associated technologies
• Proven leadership in large-scale Customer Transformation initiatives and technology implementations
• Demonstrated experience managing consulting engagements

Qualifications

• Bachelor’s degree or equivalent professional experience
• Minimum of 5 years of experience in the Utilities industry, with a strong focus on Customer Service, Energy Retail, and Customer Transformation project delivery. Minimum of 3 years of hands-on experience with enterprise platforms such as SAP or Oracle, including leading or managing system-enabled business transformations.

Nice to Have

• 3+ years of experience in an advisory or consulting role, delivering business transformation
• Led multi-workstream programs involving customer operations, digital channels, and enterprise platforms (e.g., SAP, Oracle)

Skills

* Required skills

Benefits