Training Program Manager, Learning & Development (IT)

About This Role

Lead the full learning lifecycle for critical IT application programs, ensuring training solutions are effective and align with organizational goals. This role requires deep expertise in CWOW and strong liaison skills with business and IT leaders.

Responsibilities

• Provide visionary and strategic leadership for the learning lifecycle of programs in DaVita’s core IT application suite
• Act as the primary liaison between business stakeholders, learning design and training delivery teams
• Ensure training solutions are pedagogically sound and aligned with organizational and program goals
• Map out, define and execute dependent projects to meet overall program objectives
• Establish active engagement and positive relationships with business partners and corresponding teammates
• Oversee the end-to-end content development lifecycle, establishing timelines and mitigating risks
• Review developed training materials for accuracy and quality, especially for CWOW vILT courses and Knowledge Base articles
• Create and update job aids, quick reference guides, FAQs, and other performance support collateral
• Maintain an up-to-date and organized listing of all training content in the CWOW learning library
• Monitor the ServiceNow/TMSS Submissions queue for requests to update or revise existing CWOW training content

Requirements

• Proven experience and expertise with CWOW and field teammate workflows
• Ability to translate complex information into clear, concise, and easy-to-understand performance support materials
• Experience with identifying and implementing various project management methodologies (e.g., Agile, Waterfall, or Kanban)
• Ability to see the "big picture" and align training initiatives with long-term business objectives
• Exceptional attention to detail
• Strong organizational and time management abilities
• Excellent written and verbal communication skills
• Proficiency with standard office software (e.g., Microsoft Teams, Word, PowerPoint)

Nice to Have

• Experience with basic graphic design or document creation tools
• Familiarity with learning management systems (LMS)
• Familiarity with training rapid development tools such as Articulate Rise, Camtasia, and Articulate Storyline

Skills

* Required skills

Benefits