Traffic Management Specialist, Control Room Operator

About This Role

Monitor and manage traffic flow, disseminate vital traffic information, and increase safety across Utah's state-run transportation system as a Traffic Management Specialist. This role involves proactive deployment of traffic management strategies and coordination with various agencies.

Responsibilities

• Monitor and manage traffic and disseminate traffic information to maximize traffic flow and increase safety.
• Ensure high quality traffic operations in the Traffic Operations Center control room.
• Assist the Shift Supervisor when necessary as UDOT's Incident Manager for all Level 1 classified incidents and act as the main correspondent.
• Manage multiple control room activities such as coordination with media, the Dept of Public Safety, and Community Relations.
• Provide communication and coordination with all UDOT regions, the Incident Management Team, and the Utah Highway Patrol.
• Ensure that safety standards and quality assurance processes are followed, including extended work during serious incidents or weather situations.
• Make decisions in the Control room in accordance with UDOT's Comprehensive Incident Management Plan, focusing on quick clearance and good data reporting.
• Participate in after action reviews and training exercises, generate reports and documentation, and maintain quality data.
• Serve as a contact for public information requests and complaints made to the TOC.
• Ensure publications and information released to the media/public are accurate and consistent with agency objectives.

Requirements

• High school diploma or equivalent
• At least one year of customer service experience
• Ability to work in an environment with high risk impact to mental and emotional state due to exposure to graphic incident details

Qualifications

• High school diploma or equivalent
• At least one year of customer service experience

Nice to Have

• Knowledge of Principles, theories, and practices of Emergency Management
• Knowledge of Traffic Incident Management (TIMs)
• Ability to problem solve in high pressure situations

Benefits